Problem with tracking emails

(0) Share

Report

Posted on by ChrisMavroudis

2,140

Hi all,

In our Dynamics CRM 2013 on Premises all by sudden while i am using Server side synchronisation and Microsoft Dynamics CRM for Outlook for tracking emails in CRM , while we create a CRM email form Outlook 2013, set the regard and everything correct , on send the email the regarding is disappearing and that for is not tracked inside CRM .

Now if we return in to the send folder of outlook , open the email and set again the regarding , then it keeps it and it creates track inside CRM too.

Any Ideas what might be wrong ?

*This post is locked for comments

All responses (3)

Answers (1)

Verified answer

ChrisMavroudis 2,140 on at

Like (0)

Report

RE: Problem with tracking emails

Got it solved by installing Outlook Client RU2
AFTAB HUSSAIN on at

Like (0)

Report

RE: Problem with tracking emails

Hello Chris,

I hope we have followed the accurate steps for tracking emails. Below are the links.

www.microsoft.com/.../overview-of-tracking-records-in-crm-for-outlook.aspx

www.microsoft.com/.../set-an-option-to-automatically-track-incoming-outlook-email-in-crm-for-outlook.aspx

Hope this helps.

Thank You !
ChrisMavroudis 2,140 on at

Like (0)

Report

RE: Problem with tracking emails

I still cant find a solution :(