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Posted on by

Screenshot_5F00_20171007_2D00_131133.pngScreenshot_5F00_20171007_2D00_131233.png 

I am using the Samsung android apps and phone or the tablet gives me same error and can not sign in.

I can still use from the desktop edge, but not from the windows app.

I have the same question (0)
  • HakanPlus Profile Picture
    on at

    Thank you very much Chris it is working now.

  • Verified answer
    Chris Bulson Profile Picture
    on at

    This issue should be resolved.

    Thanks,

    Chris

  • Chris Bulson Profile Picture
    on at

    If you are a CSP and use the 'My Support' option at the top - partner.microsoft.com/en-US

    There is an option for 'Submit a Product Support Incident'.

    Thanks,

    Chris

  • SK-30011758-0 Profile Picture
    85 on at

    I tried that initially. They directed me to itmbssupport as it is a techical issue. Itmbssupport then tell me to raise the issue here at lcs mbs2.microsoft.com/.../newstart.aspx.

    And when you arrive at that web page there is no place to log an incident....

  • Chris Bulson Profile Picture
    on at

    I think you open cases through your CSP web portal.

    Thanks,

    Chris

  • SK-30011758-0 Profile Picture
    85 on at

    Hi Chris. We are realising the same problem as Hakan has described on our demo environment. We are a partner and CSP and have not had any success in logging a support case with Microsoft (we have been directed to 3 different support areas). What is the correct approach to raising a support case if we are a CSP?

  • Chris Bulson Profile Picture
    on at

    Hello,

    We're looking into this now.

    Thanks,

    Chris

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