Hi everyone,
First, we have started a new year (2016) but haven't closed/ended our last year yet.
Today we posted a recurring batch like always, and it only showed up in sales, and didn't post through the GL. We have post through turned on for sales transaction entries.
Any ideas as to why the batch isn't cooperating?
Thanks :)
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Hi Kimberly,
This might happen due to transaction not posted fully and it hangs in between. Please run checklink against Sales and Financial. Please take a backup before doing this.
Babu,
I went ahead and ran reconcile receivables by going to Financial >utilities > financial >reconcile > and picking all options / sales > utilities >reconcile > tried every option . I'm still not seeing my batch transaction in the right area. I can however see where it posted in both A/R and the GL. What is your suggestion to correct this? Also, any suggestions as to why this might have happened?
Hi Kimberly,
Have you run reconcile receivable, please try the same also reconcile financial.
Hi Babu,
Thanks for your reply. The batch recovery is empty and yes, all periods for both 2015 & 2016 are open. I'm really at a loss as to what went wrong. The amount of the batch shows up in A/R for the December's total, but we can't see the actual transactions that took place...and nothing is in the correct month, January.
Hi Kimberly,
Can you please confirm whether you have open up the period for sales & financial. please check the financial batch as any sales batch. Also check the batch recovery has any batches on it.
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