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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / After Customer Voice I...
Customer experience | Sales, Customer Insights,...
Suggested Answer

After Customer Voice Integration. still no surveys in dynacmis Marketing

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Posted on by MarioKraus 110

Hello,

after activation the "Customer Voice Marketing-Integration" we are still not able to use surveys from dynamics. We are not sure if this is a licensing problem.

Is it possible to get an direct Contact to check, why there is no customer voice in our dynamics Marketing solution?

#ticket 

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  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Mario,

    Which part doesn't work after activation?

    If there are two environments under your tenant, please check whether your project is linked to the environment where the marketing application is installed. 

    pastedimage1604995047712v1.jpeg

    pastedimage1604995047713v2.jpeg

    If the right location is chosen, then the survey shall be available in Dynamics 365 Marketing application.

    Marketing email:

    pastedimage1604995397745v4.png

    Customer journey

    pastedimage1604995464574v5.png

    You could refer to following steps to test with contact.

    1. Create a static segment and add test contact to it.

    2. Create a marketing email, add a Customer Voice survey element to the content of email.

    3. Create a simple customer journey to send email:

    select the email tile, add the survey as an item to the email.

    pastedimage1604995721892v6.png

    You can also read the following article to know how to add surveys to marketing:

    https://docs.microsoft.com/en-us/dynamics365/marketing/customer-voice

    Regards,

    Clofly

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