Dynamics CRM Online 2016 - Change Tracking

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Posted on by Community Member

Hi All,

I'm currently using the change tracking option on an entity to pass an API call to an external program. At the moment, there are Custom Activities being triggered in a workflow and I would like to move away from this approach as I don't think that is the idea for the situation.

The plan is to have a service polling the CRM using the RetrieveEntityChangesRequest method, for specific entity changes, eg: account, and then pushing those changes to the external system. There is currently a few questions, I have regarding this and the best practice to ensure it is done correctly.

1. Is there a correct time interval to be set on the polling service eg: every 1 second? Will this cause a load issue on the CRM if is it polled to much?

2. What is the best way of saving the RetrieveEntityChangesRequest.DataVersion of the last poll for that entity? Have a custom field on the entity and update that after the poll?

Any help and tips with this going forward, would be greatly appreciated.

Thank you.

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Inogic 703 on at

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Hi,

1. Is there a correct time interval to be set on the polling service eg: every 1 second? Will this cause a load issue on the CRM if is it polled to much?
Every 1 Second would definitely cause a lot of load on the server, rather you can keep the polling interval for every 30 minutes (this is my personal opinion).

2. What is the best way of saving the RetrieveEntityChangesRequest.DataVersion of the last poll for that entity? Have a custom field on the entity and update that after the poll?
You can have a custom entity, which will hold the entity name and its corresponding DataVersion value.

HTH!

Thanks,
Sam

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razdynamics 17,308 User Group Leader on at

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Hi Peter, Have you considered the OOTB Auditing, and export the data from the Audit logs instead?

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Community Member on at

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Hi Raz, How would you be able to export audit logs from CRM online?

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