You’re offline. This is a read only version of the page.
689
Hello People,
Please your kind help with the following question:
How many Route Ítems can be created in a Routing Rule?
Thanks in advanced.
*This post is locked for comments
Doesn't seem that there is limit to total number of rule item that can be created. We were able to easily add around 15 rule items.
However below are some of the points to consider for rule items.
You can’t select a time value for the Date and Time data type. If you try to edit an existing rule item that was created in the web client, the time will be set to 00:00.
Only one level of the related entity hierarchy is supported though the application lets you select nested related entities.
The related entity inside a group of the and/or clause is not supported.
By design, the attribute with "Multi Select Option Set" data type is not supported.
The "in" and "not in" operators for the Single Line of Text and Multiple Lines of Text data types and the "not-on" operator for the Date data type are not supported.
For the lookups data type, only the "equal", "not equal", "null", and "not null" operators are supported.
In the Add related entity list, the "One to Many" and "Many to Many" options are not supported even though the application lets you select them.
docs.microsoft.com/.../create-rules-automatically-route-cases
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,240
Super User 2024 Season 2
#2
Martin Dráb
230,149
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (