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Work Order picked up entirely but still shows as open W.O.

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We've had several instances this year where Work orders have been picked up entirely, paid in full, tendered and printed as Sales Receipt, yet the Work Order remains open. The Sales Receipt is in the customer purchase history.

Also, the Work Order somehow is double the original amount. Each line item has an extended amount that is twice the original amount. Also, the is a matching Qty in the R.T.D. column for each line item. The W.O. shows a balance equal to the original amount paid.

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