web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Windows 10 laptops cra...
Microsoft Dynamics AX (Archived)

Windows 10 laptops crashing AOS

(0) ShareShare
ReportReport
Posted on by Community Member

I have a problem where users who connect via RDP to the TEST or UAT AOS servers with their Windows 10 laptops are causing AOS crashes due to some kind of graphic driver corruption, even though their laptops have the tablet mode disabled.  

First thing we notice that if the AX client is executed, the font in the GUI is entirely enlarged and causes all sorts of graphical distortion when list pages are scrolled.

Did any of you experience this before? Any known remedies? 

We've discontinued connecting to the PROD with the laptops to fix issues for this reason.

*This post is locked for comments

I have the same question (0)
  • Guy Terry Profile Picture
    Guy Terry 28,955 Moderator on at

    [quote user="Jack G"]

    the font in the GUI is entirely enlarged and causes all sorts of graphical distortion when list pages are scrolled.

    [/quote]

    Hi Jack,

    I don't know why it might cause an AOS crash, but to resolve the font size, on the Windows 10 desktop do right-click and choose 'Display settings'. At 'Change the size of text, apps, and other items', move the slider all the way to the left. Apply the change. Then logon to your AX remote desktop.

    Does it make a difference?

  • Community Member Profile Picture
    Community Member on at

    Thanks Guy, I'll test and report back.

  • Jerome! Profile Picture
    Jerome! 105 on at

    Maybe stating the obvious, but have you checked the client system requirements for W10? 

    Windows 10 is supported with cumulative update 8 for AX 2012 R2 and cumulative update 9 for AX 2012 R3 with hotfix 3093274 (mbs2.microsoft.com/.../KBDispl ay.aspx?scid=kb;en-us;3093274).

    Edit; when reading more carefully, the laptop OS is Windows 10, but via RDP directly to AOS server? Some kind of terminal server in between? Do you encounter the same via a client install on windows 10 (not going via RDP)?

  • Community Member Profile Picture
    Community Member on at

    Hi Jerome,

    Yes, I'm connecting with a W10 laptop to a W2012 server that hosts the AOS and the AX client via RDP.

    I'm going to be testing this later today with changed W10 display settings.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 303,525 Super User 2026 Season 1 on at

    Hi Jack,

    I don't face this problem with my devices.

    On LCS you can find a tool to upload a crash trace to be able to gather some information. The tool is called: Crash and hung analysis

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Joris dG Profile Picture

Joris dG 5

#2
Sagar Suman Profile Picture

Sagar Suman 2 Super User 2026 Season 1

#2
Alexey Lekanov Profile Picture

Alexey Lekanov 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans