License check

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Posted on by Henrik T

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Can anyone tell me where I can call to ask if our license is valid, because I think that our partner diden't bye the license, we have the last year been running on dev. license, and every time I ask them that they have to install our own license they come with some story.

Phoning Microsoft dosen'r work, they say that i Have to concact our partner,, but here is the problem.

Anyone ??

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Jens Glathe 6,092 on at

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RE: License check

Hi Henrik,

sounds like your boss / CEO needs to talk to the boss / CEO of the partner. Maybe with legal counsel appointed, just in case. Microsoft won't interfere before it has come to this level.

But a thing to check first would be if you can download your license file from Customersource. You need an account on Customersource for this, which you normally get from your NAV Partner. If they refuse to ive you an account, see above.

with best regards and best of luck

Jens

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Saurabh Shah 4,560 on at

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RE: License check

Do You have a customer source account id?

You can also logged case with microsoft and tell them that you are using the partner license and need to have your own license.

Please let us know your region so we can provide the microsoft contact information.

-Saurabh Shah

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Henrik T 265 on at

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RE: License check

Thanks,, the thing about Customerresource is new,, we have no account of any kind, sorry to say I think that for som resson our partner in this case are trying to get around buying this license and let on run on dev. license.

This is a major problem,,,

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Henrik T 265 on at

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RE: License check

That is the problem,, we diden't get any customer source id,, thanks,,,

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Tharanga Chandrasekara 23,118 on at

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RE: License check

I think as Jens mentioned, your CEO need to make a phone call to your partner's CEO. Even if that did not helped then I do suggest you to change your partner. You will not be able to work with a partner that you cannot trust.

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Tharanga Chandrasekara 23,118 on at

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RE: License check

Do your country have a Microsoft branch? If so Microsoft must have a representative in there for ERP section. Try to reach him/her and sort this out. I am sure they will be able to help you on this.

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Henrik T 265 on at

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RE: License check

Called Microsoft, they answerd,, contact your partner,, Called a old friend of mine, he was working here in Denmark dev. Navision, and he said "For some reasson MS don't care about 'Pirat software when talking about their ERP systems' that's weird !!!

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Tharanga Chandrasekara 23,118 on at

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RE: License check

Why don't your company officially make a complain to Microsoft about this issue? This will be a issue when you plan for your next upgrade. If you does not have an AEP (Annual enhancement plan) then you will have to pay huge sum of money back to Microsoft for new licence. So make a official complain to microsoft via e-mail and get things sorted.

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nplima 540 on at

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RE: License check

TharangaC : Without knowing the full details and naming names, there is only so much that can be done here. Perhaps it's true that the partner did not buy a software license from Microsoft, meaning that there is no contractual relationship between Henrik T's company and Microsoft.

I offered to have the Partner of record transferred to my company - probably others did the same. If Microsoft EOC replied "we don't know this company", we'd have the answer. Let's see if Henrik T still wants to do something about this or at least have the courtesy to reply.

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Henrik T 265 on at

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RE: License check

Many thanks, I am now in a dialog with our partner about license.... Thanks

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