Server-side Synchronisation and Office 365

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Posted on by dinci5

Hello,

We have a couple of thousands licenses of Office 365 in our company and 25 trial licenses for CRM Online.
However, sending mails with CRM Online and Server-Side Synchronization is not working.

I've spend three hours with a CRM technician on the phone. He even took over my screen to have a look but he has no idea why it is not working.

Error:

The mailbox location could not be determined while sending the email message "Test Message". The mailbox xxx has been disabled for sending email and the owner of the associated email server profile Microsoft Exchange Online has been notified.

The only thing he could tell is that it is due to the Autodiscover feature and that I have to configure Autodiscover.
There is no such option in Exchange Online profile in CRM.
I followed this guide: http://support.microsoft.com/en-us/kb/2972143

Does anybody on this planet have an idea how to solve this issue?

It is seriously getting on my nerves.

btw...
No Outlook here and no Exchange.
Only Office 365 and CRM Online.

Thank you

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Aldo Macedo on at

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Hello Dinci5

This is happening because you are trying to configure unsupported scenario for CRM Online and Server Side Synchronization

technet.microsoft.com/.../dn531050.aspx

CRM Online Server Side Synchronization can be configured for Exchange Online or Pop/smtp (Gmail and Yahoo)

CRM deployment	Email system	Email synchronization	Appointments, contacts, and tasks synchronization	Protocol
CRM (on-premises)	Exchange Server 2010 Exchange Server 2013	Yes	Yes	Exchange Web Services
CRM (on-premises)	Gmail Yahoo! Mail MSN1 Outlook.com 1 Windows Live Mail 1	Yes	No	POP3/SMTP
Microsoft Dynamics CRM Online	Exchange Online	Yes	Yes	Exchange Web Services
Microsoft Dynamics CRM Online	Gmail Yahoo! Mail	Yes	No	POP3/SMTP

If you want to use email feature in CRM Online I suggest you to configure Gmail or Yahoo for pop/smtp or use CRM Outlook to connect to O365 accounts and as last resource use Email Router configuration.

If you are using CRM Online trial with 25 licenses you could also use E3 trial that contains Exchange trial licenses so you could configure and do testing in your environment, this trial can be activated for 30 days inside O365 portal purchase menu.

Also it is important to know unsupported scenarios:

Using Exchange Online with CRM Online

________________________________________

If your company is using Exchange Online with CRM Online, note the following:

CRM Online supports server-side synchronization with Exchange Online in the same tenant in Office 365 with Server to Server Authentication. Other authentication methods or settings are not recommended or supported, including:

• Using credentials specified by a user or queue

• Using credentials specified in an email server profile

• Using Impersonation

• Setting Auto Discover Server Location to No

• Using an email server profile other than Microsoft Exchange Online

• Using non-default network ports

Connecting CRM Online with Exchange Online in different tenant is not supported.

Unsupported email service configurations

________________________________________

Server-side synchronization doesn’t support the following scenarios:

• Hybrid deployments:

o CRM Online with Exchange (on-premises)

o Microsoft Dynamics CRM (on-premises) with Exchange Online

• Mix of Exchange/SMTP and POP3/Exchange

• Creation of mass email marketing campaigns

• Extensibility scenarios like extending EWS/POP3/SMTP protocols and creating custom email providers

• Exchange Server 2003 and Exchange Server 2007

• Server-side synchronization in CRM Online, or in a Microsoft Dynamics CRM (on premises) deployment that is configured for FIPS 140-2 compliancy, requires a POP3/SMTP email server that is also FIPS 140-2 compliant. Some email servers are not FIPS 140-2 compliant, such as MSN, Outlook.com, or Windows Live Mail.

Best regards,

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dinci5 80 on at

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Dear,

We are using Office 365 with E3 licenses (Exchange Online).

According to that table you've posted this is a supported scenario.

According to CRM Support where I was for a couple of hours on the phone with, this is a supported scenario.

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Aldo Macedo on at

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Hello Dinci5,

I am so sorry, I got confused because of “No Outlook here and no Exchange.
Only Office 365 and CRM Online” on your question understanding that you were using Outlook OWA service.

You could try following the next steps to find possible causes that are generating the incident:

In Office 365 verify inside outlook settings pop and imap configuration
https://outlook.office365.com/ecp/PersonalSettings/ProtocolSettings.aspx?reqId=1426613479012&pwmcid=1&id=8db7118e-5f48-4f39-8acb-b24d83f6ea93

If you can’t see this options you will need to contact your service provided and verify if these are the ports and servers assigned also pop and imap options.

You could try to turn on this features inside Exchange admin (settings) > Mailboxes and mailbox characteristics:

Add to trusted sites in IE https://*.dynamics.com https://*.onmicrosoft.com urls

Verify that you don’t have proxy or firewall blocking with fiddler http://www.telerik.com/fiddler

Configure email router in your computer to verify if you can obtain more information of what and where is the incident allocated (Exchange or CRM) Logs for email router are located in C:\Program Files\Microsoft CRM Email\Service Microsoft.Crm.Tools.EmailAgent.SystemState

If you have different domain as .onmicrosoft.com verify that this is the extension in your users for CRM or use credentials when configured.

Approve mailboxes in CRM with O365 admin and then test and enable mailboxes

Turn on warnings in mailbox configuration to verify if more information can be obtained

Set autodiscovery to no and test with https://outlook.office365.com/EWS/Exchange.asmx for incoming and outgoing (you will need to check no option when form is loading to activate this option) If this works indicate this to support engineer.

If you use AD or security groups in O365 verify that connections are unlocked.

I hope this information can help you to allocate incident or solve it.

Best regards,

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dinci5 80 on at

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I managed to solve this problem.

This guide is correct: https://support.microsoft.com/en-us/kb/2972143

However, when you open the e-mail server profile the Autodiscover option appears very briefly.

Actually, you have less than a second to select No for Autodiscover.

After a couple of tries I managed to click on it and than the options were stuck and I was able to change it.

I then disabled Autodiscover and put the Incoming and Outgoing mailservers in manually.
This solved my problem.

Conclusion: A bug in the settings of the CRM e-mail server profiles makes it very difficult to find the cause and the solution.

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Community Member on at

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Thanks a lot for the article. Been struggling with this issue for some time now.

I had to enter the Developer Tools in IE in order to run some JS commands so that I can make the three fields visible and also editable. Microsoft forgot to load the jQuery library on the form. That is the reason of the errors on the page. That's probably why the fields disappear.

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