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Customer experience | Sales, Customer Insights,...
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Case creation in D365

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Posted on by 310

Hi Team,

I have a requirement where client wants to create case in Dynamics 365 from multiple email ids having different domain for example : abc@gmail.com and xyz@yahoo.com in same instance.

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  • Pedro Azevedo Profile Picture
    830 User Group Leader on at

    Hi Manoj,

    Can you specify better the requirement, is automatic creation through email or is a manual creation? You can create a relationship with contact or account to be able to reference multiple people with different emails ids.

    Thank you,

    Pedro Azevedo

  • Community Member Profile Picture
    on at

    Hi,

    Follow below blog you will get ur answer.

    community.dynamics.com/.../740489

    Thanks,

    Arsahd

    juniorcrmblog.blogspot.com/

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