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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Read-only: You don'...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Read-only: You don't have access to edit Cases.

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Posted on by Compeltech 25

We just upgraded last evening to the Unified Interface and I am testing the functionality and found that I am not able to edit case. My own or others. I will be contacting Dynamics support tomorrow; however if someone know what has caused this then help would be appreciated.

By the way, my account is an admin with customization enabled.

Thank you

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  • Verified answer
    LuHao Profile Picture
    LuHao 40,892 on at

    Hi Compeltech,

    Please refer to https://community.dynamics.com/365/sales/b/thrivestechnicaldynamics365blog/posts/read-only-you-don-t-have-access-to-edit

    Go to Customizations, expand Entities, click Case.

    pastedimage1603705571364v1.png

    Make sure that Read-only in Unified Client is unchecked.

    pastedimage1603705614333v2.png

  • Compeltech Profile Picture
    Compeltech 25 on at

    Yes, this resolved my issue and we can now edit cases, thank you.

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