Read-only: You don't have access to edit Cases.

(0) Share

Report

Posted on by Compeltech

We just upgraded last evening to the Unified Interface and I am testing the functionality and found that I am not able to edit case. My own or others. I will be contacting Dynamics support tomorrow; however if someone know what has caused this then help would be appreciated.

By the way, my account is an admin with customization enabled.

Thank you

All responses (2)

Answers (1)

Compeltech 25 on at

Like (0)

Report

RE: Read-only: You don't have access to edit Cases.

Yes, this resolved my issue and we can now edit cases, thank you.
Verified answer

LuHao 40,872 on at

Like (1)

Report

RE: Read-only: You don't have access to edit Cases.

Hi Compeltech,

Please refer to https://community.dynamics.com/365/sales/b/thrivestechnicaldynamics365blog/posts/read-only-you-don-t-have-access-to-edit

Go to Customizations, expand Entities, click Case.

Make sure that Read-only in Unified Client is unchecked.