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We just upgraded last evening to the Unified Interface and I am testing the functionality and found that I am not able to edit case. My own or others. I will be contacting Dynamics support tomorrow; however if someone know what has caused this then help would be appreciated.
By the way, my account is an admin with customization enabled.
Thank you
Yes, this resolved my issue and we can now edit cases, thank you.
Hi Compeltech,
Please refer to https://community.dynamics.com/365/sales/b/thrivestechnicaldynamics365blog/posts/read-only-you-don-t-have-access-to-edit
Go to Customizations, expand Entities, click Case.
Make sure that Read-only in Unified Client is unchecked.
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