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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Credit Memos not print...
Microsoft Dynamics GP (Archived)

Credit Memos not printing on AP check remittance

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Posted on by Community Member

We have a new vendor and AP is imported to Dynamics.  Dynamics auto applies the CM's to charges.  When we print the check the CM's do not show but the invoice that has the CM's applied to it does but it is net of the CM's.  How can we get the CM's to show on the check so the vendor will know what has been applied to the invoice?  We have All Documents and Print Previously Applied Documents checked.  Thanks, Sherry

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  • Bradley Gehrls Profile Picture
    Bradley Gehrls on at

    Hello,

    Thank you for using Microsoft Online Communities.  I understand that you are wondering why credit memos are not showing up on the stub when you go through the check process in payables.  

    There is a drop down in the Payables Setup window and the Select Payables Checks in the Remittance Section to List Documents.  If you select All Documents this will show any documents that have been applied such as credit memos and returns since the last time you printed a check for this vendor.  You will also want to make sure that you have marked the Print Previously Applied Documents checkbox.

    I would verify you have this selected and you are still not seeing the credit memos then I would like to verify that you have manually entered the credit memos and invoices in GP and applied them through GP as well.  When you apply pre payments, returns and credit memos the system will automatically create  a record in the PM20100 table.  This record is held in the table until it is printed on the check stub.

    If you have any other questions please let me know.

    Best regards,

    Brad G

    Microsoft Dynamics GP

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  • Community Member Profile Picture
    Community Member on at

    All of these settings are correct.  I checked them before I started looking for answers elsewhere.  I'm not sure that this happened due to this being the first check we cut to this vendor or not.  I haven't heard AP say anything else about it happening since.  Thanks for the reply, I will check with them and see if they have had this problem on any further checks.

  • Bradley Gehrls Profile Picture
    Bradley Gehrls on at

    Hello,

    Thank you for the update.  If the PM20100 table never was updated when the credit memo was applied the record would not show on the check even with the settings to show all documents and to print previously unprinted records.

    If you have any other questions please let me know.

    Best regards,

    Brad G

    Microsoft Dynamics GP

    We hope you get value from our new forums platform! Tell us what you think

    community.dynamics.com/.../default.aspx 

    This posting is provided AS IS with no warranties, and confers no rights

  • LeAndrea Profile Picture
    LeAndrea 75 on at

    Hi Brad,

    shouldn't the List Documents in Applied Order get you the same results if the Print Previously Applied Documents box is checked? Otherwise, there is no way for the payee to determine which invoice the credits were applied to, correct?

  • GMA Profile Picture
    GMA 1,074 on at

    Not sure what version you are on, but on older versions I saw this quite often. It happened when users performed a select check batch, then printed the check and included CMs. The printed check would include the CMs on the stub. Later they decided to void the check.

    When they went to reprint the check, the CMs will not show up again. On older versions of GP they printed once and would not print again even if "Print Previously Applied Documents" was selected.

    This was corrected in more recent versions, so I am not certain this is your issue.

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