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Partner Portal - Not reflecting Realtime Workflow's error message

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Posted on by dxshyam

230

Greetings !

Environment: Dynamics 365 online Version 9.1, 2020 Release wave 2 enabled, Partner Portal

We have few real time workflows on opportunity that throw meaningful error messages when certain conditions are met. We could see all these meaningful error messages being thrown as expected on CRM platform and only see these meaningful error messages being thrown in Portal for certain some of the workflows and for others we only see a generic error message.

They are called from different workflows

The Site/EnableCustomPluginError is set to True

Is there anything that we are missing out here, why do we see these error messages in portal only when triggered from certain Workflows and not by all such real time workflows.

Thanks

Shyam

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Community Member Microsoft Employee on at

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RE: Partner Portal - Not reflecting Realtime Workflow's error message

Scenario 1:- Workflow Error is configured in OOB workflow like below in CRM and same is used in Portal to show Error when one of the field is blank. So instead of giving the Error message which is configured it just shows "Error" on Web form of Portal as well as lookup grid on Portal.

Workflow setup :-

If condition (field is blank)

Stop workflow status as cancelled [ set properties :- set any message in the value ]

Scenario 2 :- In other way, same functionality is working on Entity Form meaning another OOB workflow is configured with different message in similar way and configured on Entity form and we can see the Workflow message on Portal Entity form.

Workflow setup :-

If condition (field is blank)

Stop workflow status as cancelled [ set properties :- set any message in the value ]

Question :- Workflow configured message is only working on Entity form and not on Web form because the workflow in CRM is configured same way just used in Portal on different form and its showing message on Entity form but not on Web form.
dxshyam 230 on at

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RE: Partner Portal - Not reflecting Realtime Workflow's error message

Hi Mike,

Thanks for responding, custom errors are enabled and that is the reason why we are able to receive custom errors sent from some of the workflows.

Is it possible to get these custom error messages sent from Workflows on both Web forms as well as Entity Forms?

Thanks

Shyam
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Community Member Microsoft Employee on at

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RE: Partner Portal - Not reflecting Realtime Workflow's error message

In the Portal Admin center, are you custom errors enabled or disabled?

Also, if you have azure blob storage you can write a better error message to it.

Can you post a screenshot of your workflow? Have you verified the entity permissions in the portal for that user, depending on the workflow that may cause it to not run.