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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cant send emails in Dy...
Microsoft Dynamics CRM (Archived)

Cant send emails in Dynamics 365 Using Office 365

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Posted on by Nour


Hello,
I am not being able to send emails from Dynamics 365 using office 365 email. 
I approved the email using an office 365 administrator , but I am not reaching the intended results. 
I opened the user and approved the primary email. I also approved the email in the mailbox associated with the user.
The email server profile is Microsoft exchange online.
The mailbox is not running and is showing the following alerts:
Email cannot be sent because the email address of the mailbox nour LastName requires an approval by an Office 365 administrator. The mailbox didn't synchronize. The owner of the email server profile Microsoft Exchange Online has been notified.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Cant send emails in Dynamics 365 Using Office 365

    Thanks for responding Ben, we raised a support ticket and was told the GA access is the only option. Which seems really bad when I'm trying to implement a secure RBAC security model to the organisation.

  • Badger Profile Picture
    Badger 130 on at
    RE: Cant send emails in Dynamics 365 Using Office 365

    No unfortunately I have not been able to find the information I swear existed before, nor have I seen any new updates.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Cant send emails in Dynamics 365 Using Office 365

    Ben, did you manage to get any confirmation on this being fixed in a roadmap article?

    Thanks,

    Jason.

  • Badger Profile Picture
    Badger 130 on at
    RE: Cant send emails in Dynamics 365 Using Office 365

    My understanding was that with Dynamics 365 version 9, the system administrator role (assigned in O365) would allow a system administrator to now do the approval and testing without needed a full global admin role.  I cannot find the information any more and the roadmap is down, but I swear I heard this was coming.

  • Suggested answer
    jlattimer Profile Picture
    jlattimer 24,558 on at
    RE: Cant send emails in Dynamics 365 Using Office 365

    Is the user account doing the approving a global administrator in O365?

    https://technet.microsoft.com/en-us/library/dn850386.aspx

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