Good Morning,
Is there a way please of stopping credit notes, both Purchase and Sales affecting the inventory? Or maybe a way you can decide whether an action will affect the inventory in each case?
SITUATION 1 - SALES CREDIT MEMO
- Customer has purchased goods, we realise we have invoiced them the incorrect value and therefore have credited in full and re-invoiced. However, in crediting in full it has put the items back on inventory, which is inaccurate as they do still have the goods. This was a non-stock item so was set up (Assemble to Order). In order to consume the items, we have had to raise a new Sales Order thus consuming the stock and allowing a new invoice to be generated. This seems like it achieved the end result but isn't the right thing to do, as their customer card now shows two orders for the same thing when that isn't really accurate.
SITUATION 2 - PURCHASE CREDIT MEMO
- We have purchased goods and physically received them, receipted in from the delivery note. These have then been invoiced, however the vendor has then credited the invoice in full as they charged us the incorrect value. By processing this credit note though, the items have been deducted from the inventory again. On the ledger, it therefore shows - purchase receipt followed by credit memo where the goods are then as a minus figure. The goods are still however in our possession. The vendor has re-invoiced us correctly which has been processed, however the action of processing the invoice will not put the items back into stock. Thus giving a considerably different inventory figure on the system to what we physically have.
Any help would be really appreciated.
Thank you!!!
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