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Microsoft Dynamics CRM (Archived)

USD - Is it possible to update Agent Script's "Script text" from an action?

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Posted on by 1,421

I would like to change the Script Text based on a User's action. Any thoughts on how I can achieve this?

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  • Verified answer
    Neil Parkhurst Profile Picture
    10,727 User Group Leader on at

    I think a couple of options might be worth considering.

    1. Have multiple agent scripts with different scripts. You can then fire GotoTask actions based on user behaviour. This might be simple but if you have lots of variations in the text then it might be hard to maintain.

    2. You can insert replacement parameters into the script text. So you could have a parameter something like [[$Context.CurrentScriptText]], using a copy to context action you could change the value of this. And that change would be reflected in your agent script.

    I hope these ideas help.

  • Verified answer
    MRVIX Profile Picture
    1,421 on at

    Hi Neil, thanks!

    I also found out that the Linking of Task will give me my desired output. :)

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