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SERVICE UPDATE 10.0.25 Fails at step 25

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Posted on by jihane

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Hello,

I am trying to install the service update 10.0.25 on a developpement environement,

however it fails at step 25:

The error log for this step shows the message below:

It looks like it tries to read from the "C:\AOSService\PackagesLocalDirectory "

but in my machine the AOSService\PackagesLocalDirectory is located on the K disk not the C disk

thank you in advance for your help,

Kind regards,

Jihane

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André Arnaud de Cal... 301,141 Super User 2025 Season 2 on at

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Hi Jihane,

Can you check if there is enough disk space on your C-drive? I have never looked in details, but probably some files are stored temporary on the C-drive during the update. The error mentions "maybeFullPath" which might indicate a lack of available disk space.

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jihane 1,264 on at

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Hi André,

Thank you for your answer,

on the C Disk : there is 62.7GB free out of 126 GB? is it OK?

On the K drive : There is 251GB free out of 306GB

Are there any guidelines to respect when upgrading an environment?

Kind regards,

Jihane

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André Arnaud de Cal... 301,141 Super User 2025 Season 2 on at

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Hi Jihane,

I don't know how much of diskspace is required, but I would think this should be sufficient. If you go for a new attempt and it fails again, you can create a support request for Microsoft Support. They might be able to check more details.

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Horst Cantarutti 15 on at

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Look if there is an Quality update and install it

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jihane 1,264 on at

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Hi Horst,

I am installing the latest QU

the solution ( suggested By MS) was to change the drive in the file path located in the "K:\AosService\WebRoot\bin\Microsoft.Dynamics.AX.Deployment.Setup.exe.config" file from C to K.

Once the path modified, I was able to upgrade the environment,

Kind regards,

Jihane

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Horst Cantarutti 15 on at

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Good Morning Jihane,

service update is not quality update.

But it's good that MS support found another solution for that.

They didn't mention why this sometimes happen ?

Best regards Horst

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MMK007 5 on at

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Thanks.. this was the issue for me

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