web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Rollups not applied
Microsoft Dynamics CRM (Archived)

Rollups not applied

(0) ShareShare
ReportReport
Posted on by MartinD 775

Hello,

I have a situation where my server is at Rollup 14 for CRM 2011.  However, the Outlook Clients are all at ROllup 6.  When I try to apply a new Rollup, it errors out with " Microsoft Dynamics CRM for Outlook is not currently installed or the update is incompatible with the current installation of Microsoft Dynamics CRM for Outlook"

I have re-installed the client.  I have tried to step through all the rollups.  I can't seem to get past this error to bring the clients to the same rollup as the server.

Any suggestions would be appreciated.

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Karth Profile Picture
    Karth on at

    Can you verify the build no. of the rollup installed on the machine hosting the outlook client? It should be at least 5.0.9690.1992.

  • MartinD Profile Picture
    MartinD 775 on at

    Yes, it is 1992

  • MartinD Profile Picture
    MartinD 775 on at

    This is the version of the client install.  I can not apply any rollups to this

  • Verified answer
    MartinD Profile Picture
    MartinD 775 on at

    I was able to  fix this by a complete unistall...removing every trace of CRM....then install.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans