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Hololens Remote Assist Subscription Needed after reset

Posted on by Microsoft Employee

So, I had to reset the Hololens and then Remote Assit stopped working. Although I have a valid 365 account (with ADD) it show this message 

"Subscription Needed" Make sure you are using a wokr or school account with an active subscription to Remote Assist.

I had the idea that I could use the preview until dec 31. 

Do my company need to buy a license right now?

This is very unfortunate because I have scheduled a demo on Wednesday when our client is evaluating this for the project.

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  • Suggested answer
    Sheri_MSFT Profile Picture
    Sheri_MSFT 440 on at
    RE: Hololens Remote Assist Subscription Needed after reset

    Hi Rodrigo,

    You're able to access the preview here: www.microsoft.com/.../9ppjsdmd680s. The preview version will expire on December 31, 2018.

    To start using the full version of the product, you can call 1-888-477-7989 or visit this link: info.microsoft.com/ww-landing-Dynamics365-Customer-Request-Website.html

    Thanks,

    Sheri

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Hololens Remote Assist Subscription Needed after reset

    Is there a way to install de the Preview instead?

    I'm finding difficult to get in touch with the systems admin and the people at the MS support line don't really help a lot.

  • Verified answer
    Sheri_MSFT Profile Picture
    Sheri_MSFT 440 on at
    RE: Hololens Remote Assist Subscription Needed after reset

    Hi Rodrigo,

    You are correct, existing preview app customers have until December 31, 2018, to upgrade to a paid subscription.  It sounds as if the reset of the HoloLens has affected your access. Here is the direct number into billing and tech support where they will have access to your prior log in and can assist you with the recovery of your account: (800) 865-9408.  You are also able to reach the support team here: https://dynamics.microsoft.com/en-us/contact-us/.

    Thanks,
    Sheri

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