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Hi!Is there a way to handle shopping cart abandonments in D365 Marketing? How can one track a cart and send the link to a cart via email to a customer that has abandoned their cart? Best regards, Eva
Hi Eva,
I would suggest that you look into Customer Insights, since there's already some documentation on how to by microsoft.
I have linked to the documentation here: Use Customer Insights profiles and segments in real-time marketing (Dynamics 365 Marketing) | Microsoft Learn
Hope this helps!
Thanks for the answer, Jonas Velling!
What if the customer doesn't use/doesn't want to use customer insights? Is there another way to handle this?
Best regards,
Eva
Hi Eva!
I believe you could try to extend your Dynamics 365 Marketing with a custom trigger in Real-time marketing as well.
Here are the documentation for such a solution: learn.microsoft.com/.../real-time-marketing-custom-triggers
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