Cannot access to a standard view on standard dashboard !

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Posted on by Community Member Microsoft Employee

Hello,

I am using Dynamics 365 and I have an issue when i try to access to the standard views "Account BulkOperation View" and "Account List Member View" from dashboard 'Sales Dashboard' (it's a standard dashboard too) i get the following error message 6355.Forum.PNG

I have checked on multiple posts in the community but could not found any answer for this. I have ewported the view and checked the XML nothing to note and even inspect the executed query using the SQL profiler i didn't notice anything also.

The error i got when downloading the log file is :

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #B15FD0FDDetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>21396eac-daec-4bc9-bc30-57ce784a5090</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #B15FD0FD</Message>
<Timestamp>2018-08-02T08:49:01.5333902Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>21396eac-daec-4bc9-bc30-57ce784a5090</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.ArgumentNullException: Value cannot be null.
Parameter name: g</Message>
<Timestamp>2018-08-02T08:49:01.5333902Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Need your help. Any ideas about this, any propositions are welcome. Thanks in advance

Kind Regards,

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Nowak Nowak 80 on at

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RE: Cannot access to a standard view on standard dashboard !

Hi All,

Sorry but i have checked on the sytem and i found an associated view wich works well on the same dashboard 'Sales Dashboard' it's the view 'Account Associated View'. I can't sum up why it works well ? we are in the same case , aren't we ??

Thanks for replaying
Nowak Nowak 80 on at

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RE: Cannot access to a standard view on standard dashboard !

HI Barry,

Yes that's what we have done as palliative, but now i can get what you meant in your answers. Thanks a lot
Community Member Microsoft Employee on at

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RE: Cannot access to a standard view on standard dashboard !

Hi Nowak,

As mentioned, the default Sales Dashboard by default displays all system views, some of them being lookup and associated views. The associated views are only meant to be displayed under records or in sub-grids, not from a dashboard view.

It isn't necessary to hide this system dashboard, simply remove the associated and lookup views from this dashboards by setting Selected Views rather than All Views.
Nowak Nowak 80 on at

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RE: Cannot access to a standard view on standard dashboard !

Hello Vilas,

Thanks for your answer, but i am sure that we have data corresponding to the query on the views, as Barry sad in when i checke the view under associated record views i have the data corresponding to the query specified in the view!!

Best regards,
Nowak Nowak 80 on at

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RE: Cannot access to a standard view on standard dashboard !

Hello Barry,

Thanks for your reply, this what we have done as palliative solution to prevent displaying those dashboards, in order to analyse the issue and found the real reason behind that.

Any ideas about this !!

thanks in advance
mvilas02 356 on at

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RE: Cannot access to a standard view on standard dashboard !

Hi ,

May be not enough data in this views output ? so no data going to Dashboard ?

Regards,

Vilas Magar
Suggested answer

Community Member Microsoft Employee on at

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RE: Cannot access to a standard view on standard dashboard !

Hi Nowak,

There are a few items you might need to be aware of:

The Sales Dashboard displays all Account views, including associated views.

The account BulkOperation View is an associated view and should only be viewed under associated record views:

You'll notice when you click on the See the records associated with this view button, none of the associated or lookup views will be available from the view selector:

To have a look on which views fall under the Lookup or Associated view types, navigate to Settings > Customizations > Customize the System and then open the Account entity under Entities.

To resolve this matter, under the same customization solution above, navigate to dashboards and choose the Sales Dashboard:

Then change the View Selector to no longer show all views, but show the views you've decided to select: