Hi
We are using dynamics 365 Customer Engagement On Premises.
We have two different Business Process Flows on Cases.
Based on our Custom Field, if Case Category = “Domestic”, use the default BPM.
Based on our Custom Field, if Case Category = “International”, use a Custom BPM. I am setting this Business Process Flow using a Real Time Workflow on Case.
When Case Origin = Phone(means we are creating Case in CRM), Business Process is switching perfectly based on Condition, however when our Case is Created from Web BPM is not switching.
In my Web service Code, I am not Setting any Business Process Flow.
What I am missing here, any hints?