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How to configure smart assist bots

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Posted on by CU27040904-1

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Hi guys, as know smart assist can suggest relevant KA(knowledge article) or Similar Case when some keywords is hit. However I found out there is a smart assist bots available too, can I know how can this features help in smart assist? especially how it can help in agent experience?

Is it will same with normal functionality which provide the relevant KA ?

And how can I configure smart assist bot

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Dengliang Li Microsoft Employee on at

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Hi,

The smart-assist bot interprets the conversation context in real time and provides suggestions to agents.

You can refer to the following link to build smart assistant bots.

Build a smart assist bot | Microsoft Learn

Best Regards,
Dengliang Li

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