Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Suggested answer

How to configure smart assist bots

(0) ShareShare
ReportReport
Posted on by 30
 
Hi guys, as know smart assist can suggest relevant KA(knowledge article) or Similar Case when some keywords is hit. However I found out there is a smart assist bots available too, can I know how can this features help in smart assist? especially how it can help in agent experience? 
 
Is it will same with normal functionality which provide the relevant KA ? 

And how can I configure smart assist bot
 
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    How to configure smart assist bots
    Hi,
     
    The smart-assist bot interprets the conversation context in real time and provides suggestions to agents.
     
    You can refer to the following link to build smart assistant bots.
     
    Best Regards,
    Dengliang Li
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,162 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans