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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Can't Uninstall GP...
Microsoft Dynamics GP (Archived)

Can't Uninstall GP 10.0

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Posted on by Community Member Microsoft Employee

Hello,

I am trying to uninstall GP and am running into some issues.

We can't remove the program from the uninstall programs in control panel we received the following error:

" A specified argument was out of the range of valid values. Parameter name:genericpath"

I also get this error when trying to remove "A cross-industry financial management solution for mid market segment businesses" installer package  as it states in the blog below. I also could not find " Business Solutions" to remove it from the Registry.

http://dynamicsgpblogster.blogspot.com/2008/11/how-to-uninstall-microsoft-dynamics-gp.html

*This post is locked for comments

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't Uninstall GP 10.0

    Hello,

    We did run a repair on GP, we were still unable to uninstall it. The customer has reimaged the machine and reinstalled GP successfully.

  • Suggested answer
    Redbeard Profile Picture
    Redbeard 12,931 on at
    RE: Can't Uninstall GP 10.0

    I experienced the same issue you reported recently, and the repair operation and then uninstall worked.

  • soma Profile Picture
    soma 24,406 on at
    RE: Can't Uninstall GP 10.0

    Have you tried to repaired and uninstall GP?

  • Thomas Newcomb Profile Picture
    Thomas Newcomb 1,810 on at
    RE: Can't Uninstall GP 10.0

    Hi ShellyAnn!

    I just wanted to see if this issue have been resolved or if you are needing any further assistance on this?

    Please let me know!

    ~Thomas Newcomb

    ------------------------------------------

    Microsoft Dynamics GP Support

    ------------------------------------------

    This posting is provided "AS IS" with no warranties, and confers no rights

  • Suggested answer
    Thomas Newcomb Profile Picture
    Thomas Newcomb 1,810 on at
    RE: Can't Uninstall GP 10.0

    Hi ShellyAnn!

    I have been able to perform some research on the error that you are experiencing. I would recommend performing a Repair on the program and then try to uninstall it. From a few of the cases I am seeing in my research a repair has resolved this error message.

    If the repair doesn't work I would recommend creating a support incident with us here at Microsoft so we would be able to stream in and review the error and perform some testing.

    Please let me know how everything goes!

    ~Thomas Newcomb

    ------------------------------------------

    Microsoft Dynamics GP Support

    ------------------------------------------

    This posting is provided "AS IS" with no warranties, and confers no rights

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