5,005
When some one creates a new pid in Navision, the auto generated CRM case "New PID Review" does not automatically assign to that person I'm not sure if there is a disconnect between how they is set up in Navision and CRM, but I believe that this started to happen when their name was updated in CRM, but not Navision.
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original issue
We are continuing to experience intermittent issues with the auto generated CRM case when the Inside Rep creates a PID in Navision
Jennifer created PID 8800007030 about 20 minutes ago and it has not yet created the new PID review CRM case
Marrs created PID 8800006989 on 06-15-2017 that still has not yet created the auto CRM case.
Entity incident = new Entity();
incident.LogicalName = "incident";
//Assign a case!
AssignRequest assignRequest = new AssignRequest();
assignRequest.Assignee = new EntityReference("systemuser", createdbyuser);
Guid IncidentID = new Guid(checkincidentid);
assignRequest.Target = new EntityReference(incident.LogicalName, IncidentID);
//sets the new User.
_service.Execute(assignRequest);
}
catch (Exception exa)
{
embody = " Failure in assign " + exa.Message;
emsub = "Navision/CRM New Item Interface Failed";
sendEmail(ref emsub, ref embody);
Console.Write(exa.Message);
continue;
}
}
}
}
reader.Close();
}
catch (Exception ex)
{
string embody = " Failure in Main " + ex.Message;
string emsub = "Navision/CRM New Item Interface Failed" ;
sendEmail(ref emsub, ref embody);
Console.Write(ex.Message);
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André Arnaud de Cal...
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