Variables, conditions, and rules for fraud alerts in Call center

(0) Share

Report

Posted on by ThuNgo

978

Hi Experts,

I'm checking the Fraud alert for Call center but have issues as below:

1. After setup variables, conditions and rule, this rule seem don not work: there is no alert/ notification when i create an sales order violated this rule.

My setup:

Rule

Hold parameter

Create 1 sales order for customer belong to customer group 80 and amount over 1000 => There is no alert for Fraud and the order didn't put On-hold.

2. How to manually put order on hold for fraud review?

Thank in advance,

Best regards,

Thu,

I have the same question (0)

All responses (2)

Answers (0)

ThuNgo 978 on at

Like (0)

Report

RE: Variables, conditions, and rules for fraud alerts in Call center

Hi Nuno Maia,

Thank for your reply,

I did

Best regards,

Thu

Was this reply helpful? Yes No
Suggested answer

nunomaia 23 Moderator on at

Like (0)

Report

RE: Variables, conditions, and rules for fraud alerts in Call center

Did you enabled Fraud check in Call center parameters ?

Did you enabled order completion in channel ?

Was this reply helpful? Yes No