Variables, conditions, and rules for fraud alerts in Call center

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Posted on by ThuNgo

978

Hi Experts,

I'm checking the Fraud alert for Call center but have issues as below:

1. After setup variables, conditions and rule, this rule seem don not work: there is no alert/ notification when i create an sales order violated this rule.

My setup:

Rule

Hold parameter

Create 1 sales order for customer belong to customer group 80 and amount over 1000 => There is no alert for Fraud and the order didn't put On-hold.

2. How to manually put order on hold for fraud review?

Thank in advance,

Best regards,

Thu,

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ThuNgo 978 on at

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RE: Variables, conditions, and rules for fraud alerts in Call center

Hi Nuno Maia,

Thank for your reply,

I did

Best regards,

Thu
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nunomaia 18 Moderator on at

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RE: Variables, conditions, and rules for fraud alerts in Call center

Did you enabled Fraud check in Call center parameters ?

Did you enabled order completion in channel ?