Hi All,
Leaning on here for a little help or guidance. I have in CRM a contact form, This form as a mobile and phone number field. this result in a little phone icon if populated, all go so far.
If I click on the phone Icon a new "Call" form opens, this action also called on my 3rd shortel dialer to make the call however this action has stopped and now only calls on Skype for business.
how do i change the default dialer back to my 3rd party installed application? if i use control panel and settings, i can only select another browser or Skype and then an option to browse the MS store
I have Mitel software to connect CRM to Shortel dialer and thats ok, it's the forcing of dynamics to use Shortel as a dialer and not Skype that has me in knots..
Any thoughts or suggestions are all welcome.
thanks in advance.
