Common Entities greyed out

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Posted on by Thom

Hi all

Thought this would be simple but can't find a way round it. The Common Entities field in the Auditing section is greyed out. I wish to deselect it but, even when logged in as a Sys Admin or Deployment Manager account I am unable to view and amend this tick box. Please help as I'd like to do some auditing on custom, not common entities.

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mscrmba on at

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RE: Common Entities greyed out

Yep you definitely need to switch off any you don't want.

Interesting comments.

Thanks for the update & the green tick box.
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Thom on at

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RE: Common Entities greyed out

thanks for the input so far guys, and yes we are on 2011 on premise. thankfully this is only occurring on our test environment but I want to understand it so we don't end up replicating the issue on the live instance.

we currently see something similar to the image above, though it is only the Common Entities option that is greyed out AND ticked.

STOP PRESS: You need to disable the Auditing on the individual entities too!!! For some reason the auditing on Product (an entity we do not use) was enabled. I went into Customizations and disabled this on that single entity and, as this was the last of the common ones, it removed the tick from Common Entities in System Settings.

Seems a bit of a bug this. Why have a broader functionality setting which can be so easily bypassed or locked, especially with something like auditing which can have such an immense impact on system disk space?! I will mark you both as having the answer as you pointed me in the right direction. Thanks again!
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Mahendar Pal 45,093 on at

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RE: Common Entities greyed out

I think it's same for MSCRM 2011 as well, unless I am missing something here ??.

Screenshot from 2011 On premise new organization

It may be someone has enabled these option and then unchecked Start Auditing button like below

Thanks.
mscrmba on at

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RE: Common Entities greyed out

Hi Mahendar,

Your example is what it looks like in CRM 2013.

The blogs I was referring to showed that it behaves a little differently in CRM 2011 (which is what I think Thomas is wanting to know about).
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Mahendar Pal 45,093 on at

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RE: Common Entities greyed out

It seems you have not selected Start Auditing button, common entities will be grayed out if Start auditing option is not selected and Event if you have enabled auditing to your custom entity it won't work unless you will start Auditing at Organization level using Start Auditing button.

Once you have enabled this button your system will start capturing auditing information, for enabled entities and fields.

Thanks
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mscrmba on at

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RE: Common Entities greyed out

In 2011:

Common Entities is selected by default.

But you can switch it off for any of the entities (on the 'Common' list) you don't want to audit.

Go to the Solution > Components > Entities

Click the entity for which you want to start or stop auditing.

To start auditing for a particular entity (e.g. a custom entity), on the General tab, in the Options for Entity section, select the Auditing check box. To stop auditing, clear the check box.

It operates differently for 2013: in 2013 you:

Click on Start Auditing in the Audit Settings section.

You can then tick the Common Entities or not.

Click on OK

Then you can tick for the individual entities (Under Settings > Customizations) whether or not you want auditing turned on/off for specific entities e.g. you can untick Auditing for 'Accounts' and tick Auditing for some of your custom entities instead.

If you have ticked Common Entities but don't want them all you may need to remove auditing manually for any of: Account, Contact, Goal, Goal Metric, Lead, Marketing List, Product, Quick Campaign, Rollup Query, and Sales Literature.