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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Unable to view Approve...
Finance | Project Operations, Human Resources, ...
Answered

Unable to view Approve/Reject options under Workflow dropdown on the Vendor Payment Journal form

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Posted on by nk156 178
Hi,
I have verified the following,
1. I have system administrator role.
2. I have submitted the vendor payment workflow using user name A
3. I have assigned the appropriate role to approver username (B) and have assigned the required duties and privileges.
 
When login to B, I am unable to view Approve/Reject options under the Workflow dropdown. Please advise, what I may be missing.
 
         
 
Immediate advice is much appreciated.
 
Thanks,
Neeta
  • Waed Ayyad Profile Picture
    Waed Ayyad 9,222 Super User 2026 Season 2 on at
    Hi,
     
    Can you check the history of the workflow? Who is the pending approver of workflow?

    Thanks,
    Waed Ayyad
     
  • nk156 Profile Picture
    nk156 178 on at
    Hi Waed,
     
    Its created by my and I have changed the login to approve it. Below is the history screenshot
    Thanks
     
     
  • Suggested answer
    Waed Ayyad Profile Picture
    Waed Ayyad 9,222 Super User 2026 Season 2 on at
    Hi,
     
    Are you sure that the workflow batch jobs are running? Can you check workflow jobs? Also is the batch service running?
     
     
    Thanks,
    Waed Ayyad
    If this helped, please mark it as "Verified" for others facing the same issue
     
  • nk156 Profile Picture
    nk156 178 on at
    Hi Waed,
     
    I have checked that the workflow batch jobs are running, however no batch job history is displayed. Also I have noticed that in the Workflow history, the Reassign button is greyed. No user id is displayed to whom the workflow is assigned when initially submitted.
     
    Also, please on how to run the batch servicing.
     
     
     
     
     
     
    Thanks,
    Neeta
  • Suggested answer
    Waed Ayyad Profile Picture
    Waed Ayyad 9,222 Super User 2026 Season 2 on at
    .
  • Suggested answer
    BillurSamdancioglu Profile Picture
    BillurSamdancioglu 21,496 Most Valuable Professional on at
    Hi,
    Are you sure that your user is in the list of WF approvers?
  • Verified answer
    nk156 Profile Picture
    nk156 178 on at
    Hi, this is resolved. Cleared the cache and it worked. Thanks

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