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Upgrade cloud hosted environments D365FO to version 10.0.28 failed step 25

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Posted on by GIB

Hello all, I have a problem after upgrade cloud hosted dev environments from 10.0.25 to version 10.0.28, it's failed at step 25

I have tried following this link. but still the same

https://community.dynamics.com/365/financeandoperations/b/d365financeoperationscloudfronts/posts/deployment-failed-in-lcs-because-of-db-sync-error

Who has the same problem as me?

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Martin Dráb 237,965 Most Valuable Professional on at

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Please download the logs and find what exactly failed. Knowing just that the update of AOSService failed isn't sufficient, because there may be many reasons.

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GIB 75 on at

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Thanks for your advice.

You mean download the runbook ritgh? yes, I dowload and find step 25, it's about sync db

I'm try sync db and yes it's complete and then I'm resume again, and yes failed.

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Martin Dráb 237,965 Most Valuable Professional on at

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No, I mean logs. The runbook contains instructions about what should be done. Logs contain information about what actually happened when the runbook was executed.

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GIB 75 on at

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OK, logs, i'm not sure how to view the log.

please advice

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André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

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Hi Wathanavipa,

You can download the logs from the LCS environment page. Next to the link to download the runbook, you can also download the logs.

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Martin Dráb 237,965 Most Valuable Professional on at

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You can use a text editor (such as Notepad or Visual Studio) to open log files.

But first, you must find the right file. Go to the RunbookExecution* folder and look there. I think that there should be AOSService folder, but I don't remember it off the top of my head. Just take a look and you'll likely find the right place.

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GIB 75 on at

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Yes, from img this is from the LCS

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Komi Siabi 13,109 Most Valuable Professional on at

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Hello,

See step below to locate the exact step where the upgrade failed. Scroll to the button to view the exact error.

Get that error and post here then, you can get concrete help.

Just to add, did you confirm that VS studio is not open in the environment?

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GIB 75 on at

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Hello, sorry to late.

Remains the same for error step 25, I checked all log and this is all error I met

Have you encountered this problem? Please advise me.

Thanks.

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GIB 75 on at

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I noticed an anomaly, sync db error by "InventSysSetup"

Have you encountered this problem? Please advise me.

Thanks.

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