Skip to main content

Notifications

Microsoft Dynamics CRM (Archived)

Access Team View in Dynamics CRM

Posted on by

Hi There,

We have got access team configured for Account entity. So every account can have main owner and secondary owners(access team).

I would like to create a view to display accounts which have got secondary owners including the secondary owners full name. I used the below advanced find which only displays accounts that have got secondary owners without secondary owners’ details.

Any idea how to achieve this request? if this can't be done using OOTB advanced view, I appreciate if you could please tell me on how to do so. 

View_2D00_SecondaryOwner.PNG

Thanks,

Tvin

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Access Team View in Dynamics CRM

    Hi there,

    Check out our company, Tenfold. Our CTI solution offers important features like click to dial, automatic call logging, caller ID, among others.  They also support MS Dynamics integration www.tenfold.com/.../dynamics

  • Suggested answer
    Clem Profile Picture
    Clem 2,541 on at
    RE: Access Team View in Dynamics CRM

    Hi Tvin,

    Here is a screenshot to retrieve the teams associated to the accounts but you can't list the users since you need to start from the Team entity

    2017_2D00_02_2D00_01_5F00_11_2D00_47_2D00_41_5F00_chrome.png

    You also can create a query to retrieve all users emails associated to an account team but you can't display the account name as well ...

    2017_2D00_02_2D00_01_5F00_11_2D00_47_2D00_41_5F00_chrome.png

    If you want both informations in the same place, i think you are good to open your visual studio

    Clément

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans