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Approval Workflow Email not working

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Posted on by Dharmishtha Dangar

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When i am sending the approval request to approval user. i am getting this error in job queue log entries. Setup related to workflow is correct. also test mail is working fine.

Do you guys know hot to solve this ?

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Dynamics 365 Business Central

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YUN ZHU 99,805 Super User 2026 Season 1 on at

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Hi, The error message says send to, so I think there is no email set for the user in Approval User Setup?

Hope this helps.

Thanks.

ZHU

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Ramesh Kumar 7,547 Super User 2026 Season 1 on at

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You need to check the approver email address

https://learn.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications?

https://preview.community.dynamics.com/forums/thread/details/?threadid=76542543-b400-ef11-a1fd-000d3a1ddb53&

Thanks

Ramesh

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Gerardo Rentería Ga... 26,080 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

Solved: Approval Workflow Notification

Best Regards
Gerardo

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Mansi Soni 8,973 Super User 2026 Season 1 on at

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Hello,

If you're seeing an error in the Job Queue Log Entries when sending an approval request - despite correct workflow setup and working test emails, the issue is likely related to user or email configuration.

Ensure the approval user has a valid email address on their User Card, is correctly set up in Approval User Setup with the right notification type (e.g., Email).

Also, verify that the Job Queue is running under a user with adequate permissions and a valid email. You can try sending the approval manually from the document to isolate whether the issue is with the Job Queue automation or the approval process itself.

Hope this will help you to resolve your query!

Regards,
Mansi Soni

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Khushbu Rajvi. 22,287 Super User 2026 Season 1 on at

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Hope this helps: https://opalbiz.com/2021/07/business-central-workflow-email-notifications-stopped-sending/#:~:text=Solution%3A%20Create%20or%20restart%20the,the%20upper%20right%2Dhand%20corner.

https://preview.community.dynamics.com/forums/thread/details/?threadid=76542543-b400-ef11-a1fd-000d3a1ddb53

https://learn.microsoft.com/en-us/answers/questions/317326/unable-to-receive-email-notifications-from-workflo

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