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Approval Workflow Email not working

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Posted on by Dharmishtha Dangar

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When i am sending the approval request to approval user. i am getting this error in job queue log entries. Setup related to workflow is correct. also test mail is working fine.

Do you guys know hot to solve this ?

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Dynamics 365 Business Central

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Khushbu Rajvi. 19,137 Super User 2025 Season 2 on at

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Approval Workflow Email not working

Hope this helps: https://opalbiz.com/2021/07/business-central-workflow-email-notifications-stopped-sending/#:~:text=Solution%3A%20Create%20or%20restart%20the,the%20upper%20right%2Dhand%20corner.

https://preview.community.dynamics.com/forums/thread/details/?threadid=76542543-b400-ef11-a1fd-000d3a1ddb53

https://learn.microsoft.com/en-us/answers/questions/317326/unable-to-receive-email-notifications-from-workflo

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Mansi Soni 8,854 Super User 2025 Season 2 on at

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Approval Workflow Email not working

Hello,

If you're seeing an error in the Job Queue Log Entries when sending an approval request - despite correct workflow setup and working test emails, the issue is likely related to user or email configuration.

Ensure the approval user has a valid email address on their User Card, is correctly set up in Approval User Setup with the right notification type (e.g., Email).

Also, verify that the Job Queue is running under a user with adequate permissions and a valid email. You can try sending the approval manually from the document to isolate whether the issue is with the Job Queue automation or the approval process itself.

Hope this will help you to resolve your query!

Regards,
Mansi Soni

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Gerardo Rentería Ga... 23,572 Most Valuable Professional on at

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Approval Workflow Email not working

Hi, good day
I hope this can help you, and give you some hints.

Solved: Approval Workflow Notification

Best Regards
Gerardo

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Ramesh Kumar 7,511 Super User 2025 Season 2 on at

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Approval Workflow Email not working

You need to check the approver email address

https://learn.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications?

https://preview.community.dynamics.com/forums/thread/details/?threadid=76542543-b400-ef11-a1fd-000d3a1ddb53&

Thanks

Ramesh

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YUN ZHU 92,382 Super User 2025 Season 2 on at

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Approval Workflow Email not working

Hi, The error message says send to, so I think there is no email set for the user in Approval User Setup?

Hope this helps.

Thanks.

ZHU

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