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Approval Workflow Email not working

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Posted on by Dharmishtha Dangar

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When i am sending the approval request to approval user. i am getting this error in job queue log entries. Setup related to workflow is correct. also test mail is working fine.

Do you guys know hot to solve this ?

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Dynamics 365 Business Central

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YUN ZHU 95,739 Super User 2025 Season 2 on at

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Hi, The error message says send to, so I think there is no email set for the user in Approval User Setup?

Hope this helps.

Thanks.

ZHU

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Ramesh Kumar 7,529 Super User 2025 Season 2 on at

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You need to check the approver email address

https://learn.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications?

https://preview.community.dynamics.com/forums/thread/details/?threadid=76542543-b400-ef11-a1fd-000d3a1ddb53&

Thanks

Ramesh

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Gerardo Rentería Ga... 25,365 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

Solved: Approval Workflow Notification

Best Regards
Gerardo

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Mansi Soni 8,909 Super User 2025 Season 2 on at

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Hello,

If you're seeing an error in the Job Queue Log Entries when sending an approval request - despite correct workflow setup and working test emails, the issue is likely related to user or email configuration.

Ensure the approval user has a valid email address on their User Card, is correctly set up in Approval User Setup with the right notification type (e.g., Email).

Also, verify that the Job Queue is running under a user with adequate permissions and a valid email. You can try sending the approval manually from the document to isolate whether the issue is with the Job Queue automation or the approval process itself.

Hope this will help you to resolve your query!

Regards,
Mansi Soni

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Khushbu Rajvi. 20,612 Super User 2025 Season 2 on at

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Hope this helps: https://opalbiz.com/2021/07/business-central-workflow-email-notifications-stopped-sending/#:~:text=Solution%3A%20Create%20or%20restart%20the,the%20upper%20right%2Dhand%20corner.

https://preview.community.dynamics.com/forums/thread/details/?threadid=76542543-b400-ef11-a1fd-000d3a1ddb53

https://learn.microsoft.com/en-us/answers/questions/317326/unable-to-receive-email-notifications-from-workflo

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