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4,090Hi
We have some users who are suffering performance issue in CRM 2016. we believe the issue happened after installing update 2.1
While I'm troubleshooting the issue for user A who belong to Org1
I opened CRM in Chrome under the credential of user A, navigated to the queue, the default queue showed a list of email items
clicked on a random email to open which it took about 40 seconds to open- this is crazy slow from an end user standpoint.
I opened another tab in Chrome and login to CRM Org 2 with another user B who has no performance issue
open an email from queue, works fine as normal
Here is the funny part:
When I switch back to the other tab in Chrome for User A, open an email, it took one second which previously took 40 seconds!
Org 1 and Org 2 are in the same deployment but one of them used for UAT, second is production
Really appreciate any help
Thank you
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