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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Adding a flag to MS CRM
Microsoft Dynamics CRM (Archived)

Adding a flag to MS CRM

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Posted on by Community Member

Good day everyone,

I have a custom entity that I have created which works almost similar to incident but not exactly.

The reason for this is because the default case entity already being used.

On this entity I need to set a flag ,e. g . When a new record in the custom entity is created and a task is added,if the task is not attended to in 10 days a flag has to be raised and an email sent to the task owner to say hey listen here you have not action-ed this item in 10 days now.


My question is how will I go about doing that,flagging a case?

I now it will be based on if the createdOn of the task is greater than 10 days then send a flag,but in the meantime I also need to flag the record itself,like green,orange,red and so forth.How can I achieve this in a workflow?

Hope you will be able to assist.

Regards.

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  • Community Member Profile Picture
    Community Member on at

    What I basically need to do on the workflow condition is

    If 7 days has passed since the createdon date

    and If  the task has not been modified in the past 7 days

    and If the last person that modified the task is not the task owner

    How will i write this as a condition on a workflow

  • Community Member Profile Picture
    Community Member on at

    Good day

    I have read an interesting article here

    gonzaloruizcrm.blogspot.co.za/.../dynamically-colour-up-your-crm-forms-in.html

    And the above article has sort of assisted me in partly archiving the above.

    Now my challenge is After following  the article the color is still not displayed it shows

    http not found.

    I think the issue lies here

       iframeObject.setSrc(serverUrl + 'new_OrangeBarColor.html');

    the above is displayed correct when throwing this as an already but how ever my html is not rendered for some reason

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