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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Whatsapp and sms confi...
Service | Customer Service, Contact Center, Fie...
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Whatsapp and sms configuration in omnichannel for customer service

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Posted on by Omnichannel for cus... 32

Need  step by step whatsapp configuration in omnichannel for customer service.When the agent get whatsAPP request in omnichannel for customer service?I pasted the inbound URL of twilio in twilio phome number messagin section.I created facebook business manager ID Also.Thanks in sdvance

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    CTSDT Profile Picture
    CTSDT 235 on at
    RE: Whatsapp and sms configuration in omnichannel for customer service

    Hi Selvi,

    You may refer the links below to configure SMS channel and WhatsApp channel in Dynamics 365.

    1. Configure an SMS channel for Twilio: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-sms-channel-twilio
    2. Preview: Configure a WhatsApp channel through Twilio: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-whatsapp-channel
    3. Use WhatsApp channel: https://docs.microsoft.com/en-us/dynamics365/omnichannel/agent/agent-oc/whatsapp

    Thanks!

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