
Need step by step whatsapp configuration in omnichannel for customer service.When the agent get whatsAPP request in omnichannel for customer service?I pasted the inbound URL of twilio in twilio phome number messagin section.I created facebook business manager ID Also.Thanks in sdvance
Hi Selvi,
You may refer the links below to configure SMS channel and WhatsApp channel in Dynamics 365.
Thanks!