web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Whatsapp and sms confi...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Whatsapp and sms configuration in omnichannel for customer service

(0) ShareShare
ReportReport
Posted on by Omnichannel for cus... 32

Need  step by step whatsapp configuration in omnichannel for customer service.When the agent get whatsAPP request in omnichannel for customer service?I pasted the inbound URL of twilio in twilio phome number messagin section.I created facebook business manager ID Also.Thanks in sdvance

I have the same question (0)
  • Suggested answer
    CTSDT Profile Picture
    CTSDT 235 on at

    Hi Selvi,

    You may refer the links below to configure SMS channel and WhatsApp channel in Dynamics 365.

    1. Configure an SMS channel for Twilio: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-sms-channel-twilio
    2. Preview: Configure a WhatsApp channel through Twilio: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-whatsapp-channel
    3. Use WhatsApp channel: https://docs.microsoft.com/en-us/dynamics365/omnichannel/agent/agent-oc/whatsapp

    Thanks!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
FSRon Profile Picture

FSRon 57

#1
FSRon Profile Picture

FSRon 57

#3
James White Profile Picture

James White 21

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans