Hi guys,
Hoping someone on here can help. Have googled but can't find any clear answers.
I've just migrated a customers email system from SBS2003 to Office 365. This customer is already using CRM Online and we've migrated to Office 365 in the same Microsoft Online tenant. Their CRM Online instance is currently at the Spring ‘14 update version. They have 8 users with CRM Online. Using Office 2010. All Windows and Office updates installed.
Prior to the migration to Office 365, most of the users had the CRM 2011 for Outlook client installed from before their last CRM Online update, which of course wasn't working. Two users had CRM 2013 for Outlook installed and this was working fine. As part of my pre migration testing, I uninstalled CRM 2011 for Outlook and install CRM 2013 for Outlook (from their CRM Online logon) on one of these computers and this was also working fine.
On Friday evening before the cutover, we uninstalled the CRM for Outlook client from all computers. We deleted and recreated all the Outlook profiles on Saturday morning after the MX record cutover to Office 365 and allowed Outlook to complete synchronising their mailboxes. So far everything complete and working perfectly. We then reinstalled the CRM 2013 for Outlook client on all computers, but now as soon as Outlook opens and loads this add in, it immediately crashes with the error window 'Outlook has stopped working'.
If we disable the CRM add in Outlook works fine. As soon as we re-enable the CRM add in and restart Outlook, immediately we get the same error again, 'Outlook has stopped working'. We are getting this on all 8 computers.
Below are the error messages recorded in the Application Log. Hoping someone can point me in the right direction to resolve this.
Thanks.
Log Name: Application
Source: Application Error
Date: 12/04/2015 4:08:39 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PVA100024.company.local
Description:
Faulting application name: OUTLOOK.EXE, version: 14.0.7143.5000, time stamp: 0x54b56e3e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a
Exception code: 0xe06d7363
Fault offset: 0x000000000000940d
Faulting process id: 0x1680
Faulting application start time: 0x01d074e71558bed9
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 5c98ecfa-e0da-11e4-a3bd-020006dd7b44
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-12T06:08:39.000000000Z" />
<EventRecordID>52422</EventRecordID>
<Channel>Application</Channel>
<Computer>PVA100024.company.local</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.7143.5000</Data>
<Data>54b56e3e</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>5315a05a</Data>
<Data>e06d7363</Data>
<Data>000000000000940d</Data>
<Data>1680</Data>
<Data>01d074e71558bed9</Data>
<Data>C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>5c98ecfa-e0da-11e4-a3bd-020006dd7b44</Data>
</EventData>
</Event>
Log Name: Application
Source: .NET Runtime
Date: 12/04/2015 4:08:39 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PVA100024.company.local
Description:
Application: OUTLOOK.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
Stack:
at Microsoft.Crm.Application.SMWrappers.ClientOrganizationContextFactory+ClientOrganizationContext.RunStateEngineAsync(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-12T06:08:39.000000000Z" />
<EventRecordID>52421</EventRecordID>
<Channel>Application</Channel>
<Computer>PVA100024.company.local</Computer>
<Security />
</System>
<EventData>
<Data>Application: OUTLOOK.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
Stack:
at Microsoft.Crm.Application.SMWrappers.ClientOrganizationContextFactory+ClientOrganizationContext.RunStateEngineAsync(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
</Data>
</EventData>
</Event>
