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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX client is not worki...
Microsoft Dynamics AX (Archived)

AX client is not working for one specific user

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Posted on by Hassan_rulz 3,801

Hi All,

One of my client is facing strange issue with one user. This user is unable to get AX client session when its opening AX client through his personal machine (this machine is on same domain/network, ping is working, connection is fine, installation& configuration correct).

We have tried same user and open AX client with same user directly on server and its working fine there.

Strange thing is that if we open AX client with different user i.e from admin then its working fine from his machine as well.

Can anybody tell me how we can resolve this?

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Hassan,

    can you check the status of the user into Online Users in system administration.

    It could be as well the AX.auc file corrupted, I would give it a try navigating to %localAppData% for the user and deleting the .auc file.

    Thanks,

    Regards

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Hi F.G,

    Thanks for the response.

    Yes, we have deleted those files as well. We have even re-install AX client as well but no luck.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    how about deleting the user profile on the machine?

    (remember to save your desktop-data et al)

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    We have tried it but no luck. we have even refreshed OS as well but facing same issue again.

  • Community Member Profile Picture
    Community Member on at

    did you changed the Domain of the user machine?

  • Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    Yes we did changed the Domain of all machines including AX server.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    check the SID value in the dbo.usersinfo table in MicrosoftDynamicsAX database.

    You can get the current SID value by running this in command prompt:

    whoami /all

    Check the current SID against the one in the table and if its different then update the table.

  • Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    We have deleted all users and added again but it did not resolve our issue.

    Let me check this as well.

  • Community Member Profile Picture
    Community Member on at

    I hope it will work out because I' ve exhausted my ideas :)

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 303,724 Super User 2026 Season 1 on at

    Hi Hassan,

    This is very weird. If the user can login on the server, the SID should be OK. can this user access client using another client computer or only on the server? Do you have multiple domains in your environment?

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