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Hello everyone! I've run into a small issue with our CRM. We are currently having a bit too much tracking going on between our Outlook & the CRM. For the 'Select the email messages to track in Microsoft Dynamics 365' drop down menu under the 'Set Personal Options' Email tab I have the following options:
All email messages
Email messages in response to Dynamics 365 email
Email messages from Dynamics 365 leads, contacts, and accounts
Email messages from Dynamics 365 records that are email enabled
However, the only level of tracking we wish to use are the 'Dynamics 365 Button' within Outlook to track singular items and the 'Folder Level Tracking' option to track anything placed within specific folders. We want to turn off all tracking except for these two. Can anyone help us accomplish this? Thanks in advance!
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No worries! That seems to have accomplished what I wanted it to do. I am strictly looking to keep our email tracking in the CRM to folder-level and individual email tracking ONLY.
Hi,
you can give a try, and i believe this is what you are looking for. i misunderstood your questions.
community.dynamics.com/.../169436
I found this blog answer, will this solve my problem?
If not can you give me a short explanation as to why it cannot work the way I'm looking for?
Thanks in advance!
Hi,
you can refer to below post, but this is not possible.
community.dynamics.com/.../246280
#1
Mohamed Amine Mahmoudi
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Super User 2025 Season 1
#2
Community Member
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#3
Victor Onyebuchi
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