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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Limit Email Tracking
Microsoft Dynamics CRM (Archived)

Limit Email Tracking

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Posted on by Community Member

Hello everyone! I've run into a small issue with our CRM. We are currently having a bit too much tracking going on between our Outlook & the CRM. For the 'Select the email messages to track in Microsoft Dynamics 365' drop down menu under the 'Set Personal Options' Email tab I have the following options:

All email messages

Email messages in response to Dynamics 365 email

Email messages from Dynamics 365 leads, contacts, and accounts

Email messages from Dynamics 365 records that are email enabled

However, the only level of tracking we wish to use are the 'Dynamics 365 Button' within Outlook to track singular items and the 'Folder Level Tracking' option to track anything placed within specific folders. We want to turn off all tracking except for these two. Can anyone help us accomplish this? Thanks in advance! 

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  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    you can refer to below post, but this is not possible.

    community.dynamics.com/.../246280

  • Community Member Profile Picture
    Community Member on at

    community.dynamics.com/.../169436

    I found this blog answer, will this solve my problem?

    If not can you give me a short explanation as to why it cannot work the way I'm looking for?

    Thanks in advance!

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    you can give a try, and i believe this is what you are looking for. i misunderstood your questions.

  • Community Member Profile Picture
    Community Member on at

    No worries! That seems to have accomplished what I wanted it to do. I am strictly looking to keep our email tracking in the CRM to folder-level and individual email tracking ONLY.

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