I have one customer that is not aging a credit balance. It is from 2007, and still appears in the current column. I have done the routines, but still not aging. Any advice how to fix?
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Been there, done that Angela! Glad you've resolved the issue.
Oh such a rookie mistake on my end. I assumed the setup was correct. Thanks for the refresher
In a completely unhelpful suggestion - refund, write off or apply to an outstanding invoice if it is so old.
In a more helpful comment, even with the box checked that Frank has noted, credits never age completely how you would expect if you age by due date. Credits don't get allocated a due date based on payment terms so they always end up aging a bit funny.
In Receivables Management Setup, is 'Age Unapplied Credit Amounts' checked?
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