web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Regular Newsletters to...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Regular Newsletters to mixed audiences (Leads & Contacts)

(0) ShareShare
ReportReport
Posted on by Community member 2
Dear Community
 
our Marketing teams sends out a number of weekly and monthly newsletters.
The audience consists of both, clients and prospective clients. So far, outbound marketing was used with a contacts-only approach.
Now we are about to transition to Real Time Marketing with the ability to better work with leads.
 
However, how do you send out the same recurring newsletters to leads and contacts without recreating the Email and the journey?
 
Does anyone have any idea or best practice?
 
Thanks and best regards
Sascha
I have the same question (0)
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    According to the official documentation.
    You can import outbound emails into the Real-Time Journeys module.
     
    For the journeys of the outbound marketing module.
     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     
  • Suggested answer
    PaulineKolde Profile Picture
    PaulineKolde 732 Moderator on at
    Hi Sascha, 
     
    I am afraid it is currently not possible to send an email to contacts and leads in the same journey. I had the same discussion about this last week. A journey can be either only for leads or only for contacts. Also emails that contain personalisation are only for one of the groups. You have to duplicate the email and journey to send it to leads and contacts. But then you will also face the issue that you might have leads and contacts with the same email. Then they will receive a duplicate email because the duplication does not work in two independed journeys.
     
    In my case we keep using the contacts-only approach. 
     
    Hope this helps
    Pauline 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 70 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 33 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans