Hello People,
I am trying to learn the experiences from the community about their implementation experience for Furniture and Home furnishing kind of businesses. Our client currently using AX2012 with many customizations and planning to go for D365 F&O.
Here are some of the requirements
1. Customer walks into the store, decides the furniture and pays for the product. While he walks out of the store, he takes the Invoice and the receipt of the payment but products need to be delivered to the customer later. In AX2012, currently they are posting Invoice right after the payment is received at the counters. As per standard AX, once we do the Invoicing, stock is already out of inventory. Through some custom forms they are maintaining which items needs to be delivered to customer and which orders are yet to be delivered.
Thoughts: Can we think of just posting a payment journal and handing over the receipt to the customer and may be if needed we provide a proforma Invoice. Later, when the goods are being delivered to the customer, provide the Invoice. This brings it inline with F&O process and also enables us to use Warehouse management capabilities to locate the stock and deliver to the client.
2. It is a common practice in their business that they have some prices defined for the products. While majority of the cases they sell at these defined prices, there are some instances where sales people in the show rooms are allowed to offer a 5-10% discount for some customers. At cash counters, while adding the lines in the SO, discounts offered by sales people will be added. Business needs some control on these percentages and they would like the orders to be approved when discounts are added. Client currently has a customization that triggers a workflow approval when discounts are added.
Thoughts: I dont think it is correct to have an approval process on SOs especially when the clients are at the counters. At least in Retail POS, I'm aware this scenario is managed by store manager coming in and authorizing the discount. Any other thoughts\practices being followed here.
3. Anyone implemented Retail for Furniture and home furnishing kind of business? Broadly any advantages or dis-advantages of using Retail POS in this kind of business.
Note; Client doesn't use Retail POS currently.
