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Service Order - Split Resource Line - Discount %

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Posted on by 11

Hello Experts,

Please note that I set a discount on the line of "Service Lines" in the "Service Order" (Lines) then I clicked on "Split Resource Line" the discount disappeared from the line, but it was showing on the other lines that were created from the split function.

Do you think its a bug ?

Regards,

Before "Split"

Before split

After "Split"

After split

  • Yahya Al-Zahabi Profile Picture
    Yahya Al-Zahabi 11 on at
    RE: Service Order - Split Resource Line - Discount %

    The issue is that just the original line's line discount is not showing or set 0, however other lines (new split lines) are showing 10% which is correct

  • Suggested answer
    Greg Enns Profile Picture
    Greg Enns 1,102 on at
    RE: Service Order - Split Resource Line - Discount %

    The "Split" function has code that is setting the Line discount on the split lines to be the same as the original line.

    It looks like the only way that can change is if you also have "Contract Disc" and/or "Warranty Disc" on the original line. If not, then you may have some custom (or ISV) code that is interfering and you'll need to have a developer debug the process.

    Here is the base code in the "Split" function where the new "ServiceLine" is given the TempDiscount which is calculated based on the Original line's "Line Discount" less "Contract Disc" less "Warranty Disc".

    pastedimage1676993266403v1.png

  • DAnny3211 Profile Picture
    DAnny3211 9,272 Super User 2024 Season 1 on at
    RE: Service Order - Split Resource Line - Discount %

    hi

    look this

    community.dynamics.com/.../splitting-charges-for-an-item-to-different-account-codes

    DAniele

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