Status reason definition E-mail activities

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Posted on by Community Member

Hi,

The email activity in Dynamics 365 contains the following default status reason options:

Draft, completed, sent, received, canceled, sending, pending send and failed

These are all mentioned online (see attachment), but there is no clear definition or description of these fields.

Can Microsoft explain these status reasons for email entity in more detail?

Kind regards,

Max

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Community Member on at

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RE: Status reason definition E-mail activities

Thank you Hao for replying you quickly
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LuHao 40,886 on at

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RE: Status reason definition E-mail activities

Hi partner,

The correspondence between State and Status Reason is as follows.

There is no official document describing the definition of status reason options, the following is my personal understanding.

1. Draft

When user new an email in D365, the user clicks the Save button and the email will keep in Draft status reason.

2. Completed

When the email is converted to Opportunity, Case or Lead, the email is in the Completed status reason.

3. Sent

When the user clicks the Send button of the email, the email will become Sent status reason.

Sent emails which are tracked from Outlook to D365 is also in Sent status reason.

Only Open status emails (Draft, Failed) can become Sent status reason.

4. Received

Received emails synced from Exchange to D365 will automatically be in Received status reason.

5. Canceled

Currently, users cannot change the email to Cancered status reason normally.

The email can be changed to Cancered status reason through workflow or other tools.

6. Pending Send

If email integration has not been correctly configured or has not enabled for sending email from model-driven apps in Dynamics 365, when the user click Send button, the email will be stuck in Pending Send status reason.

Please refer to https://docs.microsoft.com/en-us/power-platform/admin/why-email-message-sent-have-pending-send-status

7. Sending

This indicates that the email is in the process of being sent.

8. Failed

The email failed to send and was not sent, which is similar to the Draft status reason.