Customer experience | Sales, Customer Insights,...

Enable the address suggestion feature

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Posted on by CC-04091618-0

I enabled the address suggestions as described here: Enable address suggestions | Microsoft Learn

Including going to App Settings -> General Settings -> Productivity tools -> Enable address suggestions

I do see the Bing Map on Sales Insight forms for Leads.

However, I don't see a new Address field.

Any advice about what to do is greatly appreciated in order to be able to use the address suggestions.

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Leah Ju Microsoft Employee on at

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Hi Partner，

Please refer to the following video:

https://www.youtube.com/watch?v=GYTJWtgXtQo

The loaded dialogue box will show the new address field.

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BenNovak 19 on at

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I'm getting the same issue. I followed the documentation here: https://learn.microsoft.com/en-us/dynamics365/sales/enable-address-suggestion but I still do not get the suggestions for addresses on any records.

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Fubar 2,761 on at

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a) there is something that says if you have Field Service it will use that for account & contact, so if that's the case you may have to enable it in Field Service

b) Look at a Lead record with the main 'Lead' form and see if it is there and working - if it is at least you know you have generally configured it correctly.

(also if it is working on the Lead form you can check the onLoad events of the form and you will see the Library and function call - if working on Lead this is probably also setup correctly on the main 'Account' form)

c) if not using Field Service and it is working on Lead, but not on Account (the main 'Account' form) and you meet the prereqs regarding licensing etc, it may be a bug.

(in mine it is sending a 'hidden' error (not to the screen or console) "Address suggestions control settings are not enabled")

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Henrik Bo Christoff... 7 on at

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I have the same issue and I have followed the steps in the documentation but this is still not working on my end,

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MaSc4Crm 6 on at

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Hey, I have still the issue, that I don’t see any new address suggestion field either on lead, contact or account form.

We are using D365 Sales - NOT Field Service.

We have done all required steps, but there is no feature.

Any tips?

Regards,
Martin

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Serina 2 on at

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The address field only appears on forms that match the table name, such as the Account form for Accounts and the Contact form for Contacts.

I typically use the Sales Insights forms, and when I enabled the feature, I only saw the map without the address field. I reached out to Microsoft to see if the address field could be moved to another form, but they informed me that this isn't possible.

I've created an idea for this on Microsoft Idea (Microsoft Idea). Please vote if you think this would be helpful.

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