Dynamics 365 for Outlook not working

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Posted on by DynamicsUser010123

Hi all,

Getting this error every time I am on an email or contact in Outlook and click "View in Dynamics 365"

Have tried disabling/enabling Dynamics 365 for Outlook, reinstalling Outlook, logging out and in, clearing cache, etc.

When I click sign in, it routes me here, with a blank page:

... and nothing changes back in my Outlook instance/window.

If I then try to close it, I am shown the following:

We have tested numerous browsers, restarted devices and made sure our pop ups are not being blocked, and specifically also allowing [*].dynamics.com, etc.

Any suggestions / known resolutions?

Many TIA

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Verified answer

Amit Katariya007 9,159 Super User 2024 Season 1 on at

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RE: Dynamics 365 for Outlook not working

hey can you try to do same thing using the browser in chrome/ edge ? because by default the app for outlook is using edge in background.
DynamicsUser010123 20 on at

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RE: Dynamics 365 for Outlook not working

Not really... it's still occurring, we just chose not to use the add-in beyond email engagement and tracking as it's not functioning properly.
Leco Lv on at

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RE: Dynamics 365 for Outlook not working

Hi partner,

Is there any update on your issue?
Leco Lv on at

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RE: Dynamics 365 for Outlook not working

Hi partner，

You could try to clear the cookies or stay signed in according to the tips in the link below.

http://powerappsguide.com/blog/post/fix-sign-in-to-continue-error

learn.microsoft.com/.../sign-in-to-continue-some-components-of-this-app-re