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Microsoft Dynamics CRM (Archived)

MSCRM not able to see Service Management option in settings

Posted on by

Hello Guys,

any help will be appreciable.

*This post is locked for comments

  • Verified answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at
    RE: MSCRM not able to see Service Management option in settings

    Hi EmployeeOcta,

    Ideally, you should try and get your IT team to install the .NET 4.5.2.  Below is the oldest version I can find in GitHub and this also targets .NET 4.5.2.

    github.com/.../v.1.2015.2.21

    I would suggest you push your IT team to install .NET 4.5.2 on your machine.

  • EmployeeOcta Profile Picture
    EmployeeOcta on at
    RE: MSCRM not able to see Service Management option in settings

    Hello Nadeeja,

    I do not have permissions to install this .Net framework.

    is there any other tool which runs under lower version.

  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at
    RE: MSCRM not able to see Service Management option in settings

    Hi EmployeeOcta,

    The latest version requires .Net Framework 4.5.2.

    www.xrmtoolbox.com/download.html

    You can download it from below.

    www.microsoft.com/.../details.aspx

  • EmployeeOcta Profile Picture
    EmployeeOcta on at
    RE: MSCRM not able to see Service Management option in settings

    Hello Nadeeja,

    Does this tool works on older version of the .Net Framework

    whenever i am trying to run this .exe it's throwing the message saying . this requires .Net framework 4.5.1 .

    but on my machine when i am trying to download the .Net framework there is an error raised as below.

    "The form specified for the subject is not one supported or known by the specified trust provider"

  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at
    RE: MSCRM not able to see Service Management option in settings

    Hi EmployeeOcta,

    Try from GitHub.

    github.com/.../XrmToolBox

  • EmployeeOcta Profile Picture
    EmployeeOcta on at
    RE: MSCRM not able to see Service Management option in settings

    Hello Nadeeja,

    Is there any alternate url to which i can use to download the same as this url is blocked from my system.

  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at
    RE: MSCRM not able to see Service Management option in settings

    Hi EmployeeOcta,

    You can use the SiteMap editor in XrmToolBox to configure the service management area in sitemap.

    www.xrmtoolbox.com/download.html

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MSCRM not able to see Service Management option in settings

    Did you check if the tile is not disabled/Removed in the SiteMap?

  • EmployeeOcta Profile Picture
    EmployeeOcta on at
    RE: MSCRM not able to see Service Management option in settings

    Hello Vikas,

    i have logged in with system administrator role.

    but it's not there.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MSCRM not able to see Service Management option in settings

    Is admin able to see it? Did you check the sitemap? May be it is a permission issue, if not then please verify the sitemap.

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