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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How do i delete a disa...
Microsoft Dynamics CRM (Archived)

How do i delete a disabled user?

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Posted on by Rinno Ray 75

Hi,

What's the best fix for this issue?

We have an active crm user whose email is jdoe@company.com but we also have a disabled user whose email is the same. Now whenever the active user tracks an email from Outlook, in CRM the display name is showing as the disabled user.

Active user = John Doe (jdoe@company.com)

Disabled user = Jim Doe (jdoe@company.com)

When John tracks an email, in CRM activities tab, it's showing as tracked by Jim Doe.


Can someone help me with a fix or a way to delete disabled user? Thank you.

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I have the same question (0)
  • Suggested answer
    ashlega Profile Picture
    ashlega 34,477 on at

    Hi,

     wondering if this would work for user email:

    crmtipoftheday.com/.../update-fields-on-disabled-records

  • Rinno Ray Profile Picture
    Rinno Ray 75 on at

    Hi Alex,

    I appreciate your reply. I have an account that can re-enable the disabled user. I just don't know what to do next. Do you have an idea how to fix it via UI?

  • Verified answer
    Gary Letter Profile Picture
    Gary Letter 1,267 on at

    Try re-enabling the user, and then changing or deleting the email address value from the user record.

  • Verified answer
    ashlega Profile Picture
    ashlega 34,477 on at

    If you can re-enable the user, simply change the email address and disable that user again. You can't, really, delete users from crm.

    That trick with excel might help you if  you run into a problem with RE- enabling.. that always happens to be a problem if the user is not in the active directory anymore.

  • Rinno Ray Profile Picture
    Rinno Ray 75 on at

    Thanks Guys. Re-enabling the user and changing the mail fixed it.

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