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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / What is the concept of...
Microsoft Dynamics GP (Archived)

What is the concept of overpayment sales

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Posted on by GovindDevda 617

Hi All,

Actually i want to know the concept of overpayment sales, means that suppose

i have sale one item :  $ 100, customer give cash payment is $ 150 and we want to (150-100) $ 50 go into another account. So how can i do this task.

I was set the account in customer account : overpayment write offs : 000-2120-00 also but when i go into the Routines-->Sales-->Write off Documents then there was not found it.

Please anyone guide me how can i find our overpayment amount for particular customer wise for re-apply next time. 

 Regards ,

Govind Devda

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  • Suggested answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    Have you considered the options provided Rubal, she wrote a very interesting article on How to enter a refund for customer in Microsoft Dynamics GP?

    Your feedback is highly appreciated,

  • Suggested answer
    L Vail Profile Picture
    L Vail 65,271 on at

    Hi Govind,

    When you are recording a cash receipt and your customer has overpaid by $50 (in your example) you want to credit a different GL account. Is that true? I do not believe you can direct the overpayment to a separate account. The Overpayment write-off account is used if you were to 'write-off' the overpayment and just take it into income and not give the customer credit for the amount. In your case, the credit would simply go to the Accounts Receivable account. Now, the unapplied amount (the overpayment) would show up on the detailed receivables trial balance. You can also go into the Apply Sales Documents window and apply the overpayment to a different document.

    Is this what you are trying to do? If you want the system to prompt you the next time you receive a payment from this customer, it will not. You could create a SmartList Favorite along with a reminder to alert you of which customers have unapplied payments on their accounts. You could easily determine the overpayments from your SmartList Favorite.

    Kind regards,

    Leslie

    Of course, custom programming in VBA or Dexterity can make anything happen.

  • GovindDevda Profile Picture
    GovindDevda 617 on at

    Hi Leslie  thanks for guide me,

    Actually i  big confused that in customer --> Accounts --> Overpayment writeoffs account ???

    1.) what is the use of this overpayment account and one more thing is that when we go into Routines-->Sales-->Write Off Documents--> and select the Writeoff Type = Overpayments what is the use of this overpayment.

    2.) Actually my requirement is that i want to insert overpayment amount  into the another account and i want to see particular customer wise how much amount is overpayment then i see the report that XYZ amount is overpayment and we whenever we need.

    reapply

    Hope you understand my actual requirement what i m looking.

    Thanks & Regards,

    Govind Devda

  • GovindDevda Profile Picture
    GovindDevda 617 on at

    Hey Mahmoud thanks for reply,

    but we not want to return the amount to customer. we want to save into another account (i.e. Overpayment Writeoffs 000-2120-00 , in customer master->account--> Overpayment Writeoffs )and whenever that customer buy again in future then we see the report also that how much amount is overpayment for particular customer via account number.

    Hope you understand what i am actually looking.

    Thanks !

    Govind Devda

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