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Shopify connector problem on orders synchronisation from Shopify to BC

Posted on by 3
Dear BC experts,
 
We are trying out the Shopify connector in Business Central and are experiencing the following problem: when we synchronize orders (not in background) the following error message pops up:
 
{/errors/:[{/message/:/Internal error. Looks like something went wrong on our end.
nRequest ID: d7c10265-b85f-47e4-90f4-1a1fd2283f5b (include this in support requests)./,/extensions/:{/code/:/INTERNAL_SERVER_ERROR/,/requestId/:/d7c10265-b85f-47e4-90f4-1a1fd2283f5b/}}]}
 
We did as Microsoft says on the following help page, where this specific error is mentioned:
https://learn.microsoft.com/en-us/dynamics365/business-central/shopify/troubleshoot
...that is we asked Shopify support and mentioned the Request ID.
They asked for the request data as wel, which we found in the Shopify log entries. It looks like the following:
 
{/query/: /{orders(first:25, query:
/status:open updated_at:>''
/){ pageInfo { hasNextPage } edges { cursor node { legacyResourceId name createdAt updatedAt channel { name } test fullyPaid unpaid riskLevel displayFinancialStatus displayFulfillmentStatus subtotalLineItemsQuantity totalPriceSet { shopMoney { amount currencyCode } } customAttributes { key value } tags }}}}/}
 
Shopify support informed us that the /query/ contains an error.
After /updated_at:>/ a valid date should follow, but none is given.
In other words, the BC Shopify connector has a bug.
 
We would like to know: is this a known bug?
If yes, when will it be fixed? Is there a way to work around the problem?
If no, what's the right way to report the problem?
We are end users of business central, currently trying out the Shopify connector.
 
With best regards,
Wolter Kaper
Entocare CV
  • Wolter Kaper Profile Picture
    Wolter Kaper 3 on at
    Shopify connector problem on orders synchronisation from Shopify to BC
    I've tried "error only" and used the log entries to get help from Shopify support, yes.
     
    Judy's remark solved it. I'd like to mark it as an answer and logged in to check the "answered" box but the page then shows me an hourglass en keeps being busy... (2 browsers)
    Anyway: resetting the orders sync to a new date 1 month before solved the mysterious error. Judy, thanks for the help!
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,333 Super User 2024 Season 2 on at
    Shopify connector problem on orders synchronisation from Shopify to BC
    Hi, have you tried the new method below to find out more error details?
    Troubleshoot Shopify integration issues
    Hope this helps.
    Thanks.
    ZHU
  • Verified answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Shopify connector problem on orders synchronisation from Shopify to BC
    Hi,
     
    Have you tried to go to Shopify Shop card and resetting sync for orders.
     
     
    Best Regards,
    Judy

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