Dynamics Community Forum Thread Details

Shopify connector problem on orders synchronisation from Shopify to BC

Dear BC experts,

We are trying out the Shopify connector in Business Central and are experiencing the following problem: when we synchronize orders (not in background) the following error message pops up:

{/errors/:[{/message/:/Internal error. Looks like something went wrong on our end.
nRequest ID: d7c10265-b85f-47e4-90f4-1a1fd2283f5b (include this in support requests)./,/extensions/:{/code/:/INTERNAL_SERVER_ERROR/,/requestId/:/d7c10265-b85f-47e4-90f4-1a1fd2283f5b/}}]}

We did as Microsoft says on the following help page, where this specific error is mentioned:
https://learn.microsoft.com/en-us/dynamics365/business-central/shopify/troubleshoot
...that is we asked Shopify support and mentioned the Request ID.
They asked for the request data as wel, which we found in the Shopify log entries. It looks like the following:

{/query/: /{orders(first:25, query:
/status:open updated_at:>''
/){ pageInfo { hasNextPage } edges { cursor node { legacyResourceId name createdAt updatedAt channel { name } test fullyPaid unpaid riskLevel displayFinancialStatus displayFulfillmentStatus subtotalLineItemsQuantity totalPriceSet { shopMoney { amount currencyCode } } customAttributes { key value } tags }}}}/}

Shopify support informed us that the /query/ contains an error.
After /updated_at:>/ a valid date should follow, but none is given.
In other words, the BC Shopify connector has a bug.

We would like to know: is this a known bug?
If yes, when will it be fixed? Is there a way to work around the problem?
If no, what's the right way to report the problem?
We are end users of business central, currently trying out the Shopify connector.

With best regards,
Wolter Kaper
Entocare CV

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Business Central

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